The Aged Care Quality and Safety Commission (The Commission) is an Australian government agency responsible for regulating and overseeing the quality and safety of aged care services in Australia.

The commission aims to ensure that elderly individuals receiving care in residential or home care settings experience high-quality, safe, and person-centered services. By conducting assessments, monitoring compliance with standards, and providing education and support to aged care providers.

The commission also provides educational materials and resources to help individuals understand their rights and the standards of care they should expect. By engaging with the commission, individuals can contribute to the ongoing improvement and accountability of aged care services in Australia.

Playing a crucial role in safeguarding the well-being of all within the AgeCare sector, setting and enforcing standards, investigating complaints, and promoting continuous improvements. As such, any individual within the aged care sector, residents, family members, advocates, or staff members, can use The Commission as a resource to raise concerns or complaints regarding the quality or safety of care within AgeCare.

It is every individual's right in Agecare to make complaints, to access more on the topic

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Volunteers and Complaints

Do you have a Concern or Complaint within the Aged Care Sector for The Commission?

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To learn more about what to do If you have any concerns within the Aged Care Sector

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This free online module by 'the Commission' will help show you and others the ease of process to make complaints within AgeCare

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Still have Questions, check out the FAQ by

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